Refund policy

Refund & Return Policy

Effective Date: 01 September 2025
Last Updated: 01 September 2025

Thank you for shopping with Lamination Lab. We aim to ensure that you are completely satisfied with your purchase. Please read our policy carefully to understand your rights and responsibilities regarding returns, refunds, and cancellations, in line with the Consumer Protection Act (CPA) of South Africa.

1. Eligibility for Returns

Due to the nature of our products and services, our return policy is as follows:

Hygiene-Sensitive Products (e.g., lash & brow items)

For health and safety reasons, we do not accept returns or exchanges on opened or used beauty products such as:

Lash lift products
Brow lamination products
Tints, adhesives, or serums
Any product that has been opened, used, or tampered with

If the product is damaged, defective, or incorrect upon arrival, please contact us within 7 days of delivery with photos and your order number so we can resolve the issue.

Training Courses (Digital or In-Person)

Training course purchases (digital access or in-person training) are non-refundable once access or attendance has been granted. If you haven't yet accessed the course or scheduled a training date, you may request a refund within 7 days of purchase.

Please note:

Course fees are non-transferable
Refunds will not be given for no-shows or incomplete training
In exceptional circumstances, rescheduling may be considered

2. Returns Process (for eligible items only)

If your item qualifies for a return (e.g., incorrect or defective), follow these steps:

Email us at info@laminationlab.co.za within 7 days of delivery.
Include your order number, photos, and a clear description of the issue.
If approved, we will provide return instructions.

Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong or faulty product).

3. Refunds

If your return is approved, we will process your refund within 7–10 business days of receiving the returned item. Refunds will be issued to the original payment method.

Please note:

Shipping fees are non-refundable
We reserve the right to refuse refunds if products are returned used, damaged (by user), or outside of the return window

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at info@laminationlab.co.za with your order number and photo evidence.

5. Damaged, Faulty, or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 7 days of receiving the item. We will gladly offer a replacement or refund once the issue is verified.

6. Sale Items and Promotions

Only regular-priced items may be eligible for refund. Unfortunately, sale items, discounted bundles, and promo items are final sale and cannot be refunded or exchanged.

7. Cancellations

Orders can be cancelled within 12 hours of placing the order, provided they have not yet been processed or shipped.

For training courses, cancellations are allowed within 7 days of purchase, unless access has already been granted or a date has been booked.

8. Contact Us

If you have any questions or need to request a return or refund, please contact us:

Lamination Lab
Email: info@laminationlab.co.za
Website: https://www.laminationlab.co.za
Operating Hours: Mon-Fri (9am - 5pm)